Important Information

112 - Emergency Services

112 is the equivalent emergency number of 000 on a mobile service. It can be used overseas or within Australia and outside of normal coverage area.

Safety Information

Mobile telephone services are governed by the Australian Communications Authority (ACA), which acts as the Australian governments’ regulator under the Telecommunications Act 1997.

The ACA standards cover safety parameters for radio communications equipment. A mandatory AUSTEL permit number attached to a mobile phone is certification that it complies with the appropriate AUSTEL Technical Standards.

Using a mobile phone is easy and safe. Here are a few simple rules to follow for your convenience and safety:

• Never operate a mobile phone handset while in control of a vehicle. A hands free kit should be used instead. In most states it is illegal to use a mobile phone while driving.
• Your mobile phone incorporates a radio transmitting device. Although the power is low, it is advisable to avoid direct contact with the antenna while the mobile is in use.
• Radio Frequency (RF) energy may be potentially hazardous near explosives and combustible materials. Always obey any warning signs regarding not operating mobile phones or radio transmitters by switching it off. As, even if you do not take the call, your mobile phone is still active.
• Do not operate your mobile phone in any aircraft as it may interfere with the navigation, communications and/or electronic controls. Always ensure your mobile phone is completely switched off.
• Do not operate your mobile phone near other radio transmitting equipment. If you use a bio-medical electronic device such as a pacemaker or hearing aid, please consult your appropriate medical specialist.
• Remember that mobile phones may disturb other electronic equipment such as radio, hi-fi, TV, fixed phones and computer systems if used within 2 metres of these devices.

Billing and Charging

As an AUSTAR Mobile customer you are invoiced for your mobile phone service on a monthly basis. Access charges are invoiced in advance and call charges in arrears.

Lost or Stolen Mobile Phones

If your mobile phone is lost or stolen, to stop any unauthorised calls being made, you need to contact the AUSTAR Mobile Customer Service Hotline on 132 592 immediately. If your mobile phone has been stolen, you must also contact the relevant authorities.

Service Difficulties and Faults

If you experience any difficulties or faults which you believe are related to the network, call the AUSTAR Mobile Customer Service Hotline on 132 592.

Problem Solving Checklist

Helpful Hints

• Read through your mobile phone user guide to familiarise yourself with the details of your new mobile phone.
• Check that your mobile phone is not locked to prevent access.
• Remember that call diversion and call barring settings can affect the sending and receiving of calls.
• Check your mobile phone has enough battery power and sufficient coverage to make and receive calls.

Check List

1. Can’t make or receive calls?

• Check the call diversion and call barring option and, if necessary, de-activate the setting.
• Check the AUSTAR coverage maps to confirm your current location is within a service area.

2. Can’t make outgoing calls?

• Check the call barring option and, if necessary, de-activate the setting.
• Check you have keyed in all the required digits, including the STD area code, of the number you have dialled.

3. Obtaining wrong numbers?

• Check that you have keyed in the STD area code of the number you are dialling.

4. Call diversion does not work?

• Check the number you are diverting to is set up to receive calls. For example, it may be that incoming calls are barred. · Remember to include the STD area code in the number you key into the call diversion command.

5. Can’t listen to Voicemail messages?

• Check that the (DTMF) tone signalling system on your mobile phone has not been turned off. Refer to your mobile phone user guide for further instructions on how to do this.
• Check that the diversion has been set to forward calls to your Message Me service.
• Check that your mobile phone memory is not full.

Important Contact Numbers