How to connect (Port) to AUSTAR Mobile
Mobile Number Portability Frequently Asked Questions

Mobile Number Portability as the name suggests, this is great news for current mobile phone owners. No longer will you need to change your mobile number if your change from one mobile network to another.

With Mobile Number Portability you will be able to move your mobile service from your current mobile service provider to a new mobile service provider or mobile network, without changing your existing mobile phone number.

That's right! You get to keep your whole mobile phone number, while getting a new mobile service provider. This process is called "porting", and at AUSTAR Mobile we've made "porting" easy as it sounds.

So why not "Port" to AUSTAR Mobile?

At AUSTAR we offer you superior customer service, flexible mobile plans to suit your needs and great savings too!

If you're tired of your current mobile phone provider and your contract period has expired, now's the time to call AUSTAR Mobile on 132 592.

Want to connect now? Just click here!

How to connect ( Port ) to AUSTAR Mobile

There are several convenient & easy ways of "porting" to AUSTAR Mobile, you can either:

1. Arrange to connect & port to AUSTAR Mobile over the telephone - call 1300 737 737 and talk to one of our friendly representatives.
2. Email AUSTAR - Click here to order your New AUSTAR Mobile Service

Customer Authorisation for Number Portability form ( Mobile Porting Form PDF)

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Frequently asked questions on MNP

What is MNP?

Mobile Number Portability (MNP) is the ability to retain a mobile number when moving or porting from one Mobile Carrier to another. MNP occurs when the: - mobile network is different - mobile number is the same

When will MNP be available?

MNP will be available 25 September 2001.

Why is MNP important?

The Australian Competition and Consumer Commission (ACCC) identified MNP as another way to increase competition in the Australian Mobile industry. The Australian Communications Authority (ACA) is altering their numbering plan to allow for MNP. AUSTAR is a keen supporter of competition and welcomes the introduction of MNP.

How is MNP being implemented?

Australian Communication Industry Forum (ACIF), the industry's self-governing forum: - has established small project teams - and is developing the MNP Industry Code

What does MNP include?

- Porting between GSM and GSM carriers
- Prepaid and Postpaid services

What does MNP exclude?

- Analogue Mobile Phone Service (AMPS) numbers
- MobileSat number
- Porting of Value-Added Services (VAS) that are not Mobile Service Numbers, e.g.: Voicemail is a VAS That is available to most mobile phone user. The method of recovering a voicemail differs between networks ( dial up codes etc). When you move from one carrier to another you will need to set up your voicemail & learn new codes.

What is the difference between MNP & MNT?

Mobile Number Transfer (MNT) occurs when the:

- mobile network is the same
- mobile service number is same

What products or services apply to customers who are porting?

When a customer ports to a new Carriage Service Provider, they only take their number with them and not any of their existing services. For customer's porting-in to AUSTAR mobile, they will have access to the same products and features supplied to all customers by AUSTAR Mobile.

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